Digital Back Office
We support your digital processes through structured operational services, managed by qualified teams and with compliant procedures. Each activity is tracked, verified and completed according to defined SLAs.
What we do
The Outsourcing Group team manages the operational phases of digital services, from document verification to activation and release.
Document checks for user onboarding and service activation.
Identity checks through digital systems and compliant procedures.
Validation of requirements (e.g. technical, regulatory or contractual requirements).
Custom account, profile and settings configurations.
On-demand activations with procedures provided by defined SLAs.
Release of services with management from the beginning to the end of the practice.
Practical monitoring and progress management.
Any escalation to technical or advanced support departments.
Digital Back Office is ideal for companies that:
Manage complex digital services
Need repetitive but sensitive operations
Must ensure quality and compliance in processes
Want to lighten the internal operational load
Operate in regulated sectors or high-volume areas of practice
Manage complex digital services
An operational support that simplifies the management of digital services
In the Digital Back Office, each phase must be managed in an orderly and consistent manner: document verifications, identity checks, requirement validation and activations require clear procedures and constant supervision.
That is why we organize all activities into structured flows, with complete traceability and processing times defined by the agreed SLAs.
We deal with operations that cannot be fully automated, ensuring precision and uniformity, even in the presence of high volumes or sensitive practices.
The result is smoother management, less risk of error, and an internal team that can focus on strategic activities.