Dedicated User Assistance
We support your users in the activations, configurations and daily use of digital services. Our team handles every request competently and carefully, offering clear, timely, and personalized assistance. We accompany users throughout the operational journey, from understanding the service to resolving any difficulties, ensuring a smooth and uninterrupted experience.
How it works
Each request is handled by a dedicated operator, trained in customer services, following clear and measurable procedures.
Understanding the digital service
We help the user clearly understand what they are purchasing, what features are available and how to access them.
Guided activations and configurations
We support users in initial activations, custom configurations and technical settings, even in step-by-step mode.
Technical-operational support
We handle requests and technical issues related to the use of digital services, offering immediate solutions.
Correct and safe use
We accompany users in the compliant use of digital tools, reducing errors and improper behavior.
Resolution of difficulties
We intervene to unblock critical situations, guiding the user to resolution and ensuring continuity of the service.
Result
Digital services always operational
Save on salaries, benefits and training thanks to a ready-made, certified team.
No burden on internal departments
We manage daily support, peaks and activations, without interruptions for your team.
Digital services always operational
Save on salaries, benefits and training thanks to a ready-made, certified team.
Support that simplifies the use of digital services
With our dedicated support service, your users receive direct and personalized assistance to understand, configure and correctly use the digital tools provided by your company. We manage activations, accesses, operational difficulties, technical problems and any daily needs that may hinder the operation.
The company maintains full control and governance of the digital service, while we manage all day-to-day operations. This allows internal departments - such as IT, HR, Compliance, or Digital Office - to focus on strategic activities without having to absorb continuous requests from users.
The result is a digital service that is always functioning, compliant with company policies and used correctly by users, with support also available in English when needed.