Outsourcing Group

Cookie Policy

1. Data Controller

Pursuant to EU Regulation 2016/679 (GDPR), the Data Controller is:

OUTSOURCING GROUP srl

Registered office: Piazza Giacomo Zanellato, 13 – 35127 Padova (PD), Italy

VAT / Tax Code: IT03475900282

Privacy contact email: info@osgdigitaleconomy.com

2. Introduction to the use of cookies

The OUTSOURCING GROUP srl website uses cookies and similar technologies to ensure the proper functioning of the site and to improve the browsing experience.

Cookies may be used to store preferences, analyse site traffic and understand how users interact with content. Some cookies may be set by third parties, such as analytics service providers.

This Cookie Policy provides detailed information on the use of cookies and the ways in which users can manage or withdraw their consent.

3. Categories of cookies used

The cookies used on this site are classified into the following categories:

A. Necessary cookies

These cookies are essential for the proper functioning of the website and cannot be disabled in our systems. They are generally set in response to actions taken by the user, such as filling in forms or managing consent preferences.

B. Preference cookies

These cookies allow the site to remember information that affects the behaviour or appearance of the site, such as the preferred language or other personalised settings.

C. Statistical cookies

These cookies collect information in aggregate and anonymous form about the use of the website, with the aim of improving its performance, content and usability.

The site uses Google Tag Manager and Google Analytics, services that may involve the transfer of data outside the European Union.

D. Marketing cookies

These cookies are used to track visitors across websites, with the aim of displaying content or communications that may be relevant to the user.

4. Legal basis for processing

The legal basis for the use of necessary cookies is the legitimate interest of the Data Controller in the proper functioning of the website.

For the use of preference, statistical and marketing cookies, the legal basis for processing is the explicit consent of the user, expressed through the cookie management banner on first access to the site.

5. Managing and withdrawing consent

  1. Users can modify or withdraw consent to non-essential cookies at any time through the cookie management banner on the site or through the dedicated link that is always accessible.
  2. It is also possible to manage or delete cookies directly from your browser settings, by referring to the privacy and security options of your software.

6. Transfers outside the EU

By using third-party services such as Google Analytics, some data may be transferred to countries outside the European Economic Area.

In such cases, processing is carried out in compliance with the safeguards provided for by the GDPR, including standard contractual clauses adopted by the European Commission.

7. Rights of the data subject

Under Articles 15 et seq. of the GDPR, the data subject has the right to:

  • access their personal data
  • request rectification or erasure
  • object to processing or request its restriction
  • receive their data in a structured format (right to portability)
  • lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it)

8. Contact for exercising rights

To exercise your rights or request information about the processing of your personal data, you can contact the Data Controller at:

OUTSOURCING GROUP srl

Email: info@osgdigitaleconomy.com

The Data Controller will respond within the timeframes required by applicable law.

9. Cookie Declaration

This section contains the detailed declaration of cookies used on the site, generated and updated automatically through the consent management service.

Note: The consent management service widget/table (e.g. Cookiebot/Iubenda) will be integrated here for the detailed declaration of cookies used on the site.

Frequently Asked Questions

What are the main benefits of outsourcing digital services?

Outsourcing allows you to reduce operational costs, access specialized skills, ensure constant regulatory compliance, and quickly scale resources according to business needs, without investments in infrastructure or internal training.

How long does it take to activate outsourcing services?

It depends on the project's complexity. For standard services such as data management or contact center, activation can happen within 2-4 weeks. For more complex projects requiring administrative process customization or document integration, it can extend to 4-6 weeks.

How do you differentiate from a simple external support service?

Unlike a traditional call center, Outsourcing Group operates as a true extension of your company's internal departments.
Our team is directly informed by the client on the procedures to manage - for example, SPID activation, digital signatures, or PEC - ensuring precise and consistent responses aligned with service standards.
In this way, we relieve the organization from complex operational activities, ensuring continuity, quality, and full adherence to business processes.

Are your services scalable based on our needs?

Absolutely yes. Scalability is one of the main advantages of outsourcing. We can increase or reduce dedicated resources quickly, adapting to seasonal peaks, new projects, or business variations, always guaranteeing the agreed service level.

Have more questions?

Click below to contact us and ask for any information you need.

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