Outsourcing Group

Our professional services for
Digital Back Office

Digital transformation requires structured, reliable, and scalable internal processes. To support the company in managing data, documents, and operational activities, specific skills and dedicated resources are needed. We integrate operational, technical, and analytical expertise.

Dedicated User Assistance

Dedicated User Assistance

We support your users in activations, configurations and use of digital services.

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Contact Center

Contact Center

We manage all incoming client communication with structured multi-channel assistance.

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Digital Back Office

Digital Back Office

We provide a structured Digital Back Office service to manage operational activities related to digital services.

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Operational Management of Customer Data

Operational Management of Customer Data

We manage the creation and alignment of customer data in your business systems.

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Data Management

Data Management

Organized and secure management of corporate data, according to cybersecurity and compliance criteria.

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Corporate Training

Corporate Training

We offer Corporate Training for end-user groups on complex digital services.

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Trust a reliable operating partner

Discover how Outsourcing Group can free you from digital red tape and ensure compliance and quality.
Contact us for a personalized consultation.

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A dedicated consultant will help you understand how we can support your processes. Talk to people who know your industry.

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Write to us

Our team will respond quickly with a tailored and concrete proposal, designed around the specific needs of your company.

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Frequently Asked Questions

What are the main benefits of outsourcing digital services?

Outsourcing allows you to reduce operational costs, access specialized skills, ensure constant regulatory compliance, and quickly scale resources according to business needs, without investments in infrastructure or internal training.

How long does it take to activate outsourcing services?

It depends on the project's complexity. For standard services such as data management or contact center, activation can happen within 2-4 weeks. For more complex projects requiring administrative process customization or document integration, it can extend to 4-6 weeks.

How do you differentiate from a simple external support service?

Unlike a traditional call center, Outsourcing Group operates as a true extension of your company's internal departments.
Our team is directly informed by the client on the procedures to manage - for example, SPID activation, digital signatures, or PEC - ensuring precise and consistent responses aligned with service standards.
In this way, we relieve the organization from complex operational activities, ensuring continuity, quality, and full adherence to business processes.

Are your services scalable based on our needs?

Absolutely yes. Scalability is one of the main advantages of outsourcing. We can increase or reduce dedicated resources quickly, adapting to seasonal peaks, new projects, or business variations, always guaranteeing the agreed service level.

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