Outsourcing Group

Operational Management of Customer Data

We organize and manage all operational activities related to customer data: from registry creation to update management, with complete traceability and regulatory compliance.

How we work

Each administrative process is managed with clear, traceable workflows that comply with current legislation.

Icona Standardized procedures

Standardized procedures

Each activity follows documented, verifiable and replicable procedures to ensure quality and consistency.

Icona Complete traceability

Complete traceability

All operations (creations, changes, deletions) are tracked and documented to ensure compliance.

Icona Integration with your systems

Integration with your systems

We work directly on CRM, management and corporate databases, without interruptions in flows.

Icona Qualified supervision

Qualified supervision

Operators trained in specific regulations and procedures of the customer's industry.

Icona Continuous quality controls

Continuous quality controls

We perform constant checks on data and practices to intercept and correct errors before they impact.

Why choose this service

Elimination of registry and administrative errors

An administrative cycle always under control

An administrative cycle always under control

We manage all operational, administrative and registry activities related to customers who use your company's digital services. From creating customer codes to aligning personal records, from collections to refunds to checking invoices, every stage of the customer lifecycle is managed precisely and consistently.

This service is particularly suitable for entities that manage recurring digital services, SaaS platforms, large registry databases, or processes with frequent activations and terminations. Multi-step administrative flows and high-volume billing activities also find structured and reliable support.

The result is an orderly, up-to-date and fully tracked administrative system that eliminates errors and ensures business continuity. The company can thus focus on activities with greater added value, delegating to us the punctual and professional management of the entire administrative cycle.

Trust a reliable operating partner

Discover how Outsourcing Group can free you from digital red tape and ensure compliance and quality.
Contact us for a personalized consultation.

Frequently Asked Questions

What are the main benefits of outsourcing digital services?

Outsourcing allows you to reduce operational costs, access specialized skills, ensure constant regulatory compliance, and quickly scale resources according to business needs, without investments in infrastructure or internal training.

How long does it take to activate outsourcing services?

It depends on the project's complexity. For standard services such as data management or contact center, activation can happen within 2-4 weeks. For more complex projects requiring administrative process customization or document integration, it can extend to 4-6 weeks.

How do you differentiate from a simple external support service?

Unlike a traditional call center, Outsourcing Group operates as a true extension of your company's internal departments.
Our team is directly informed by the client on the procedures to manage - for example, SPID activation, digital signatures, or PEC - ensuring precise and consistent responses aligned with service standards.
In this way, we relieve the organization from complex operational activities, ensuring continuity, quality, and full adherence to business processes.

Are your services scalable based on our needs?

Absolutely yes. Scalability is one of the main advantages of outsourcing. We can increase or reduce dedicated resources quickly, adapting to seasonal peaks, new projects, or business variations, always guaranteeing the agreed service level.

Have more questions?

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