Professional Digital Back Office solutions to support your company's growth in the AI era
We manage outsourced Back Office and Contact Center operations, with a strong specialization in customer support.
We optimize your Back Office business processes by reducing time and costs, ensuring business continuity and quality of service.
Outsourcing Group Reliable Partner
Since 1999, we have been managing Back Office activities for digital services and collaborating with one of Europe's leading certification authorities, operating in the strategic sectors of Digital Trust, Cybersecurity, and Business Innovation.
Our activities are an essential pillar for ensuring your company efficiency, security and continuity in digital processes. Operating behind the scenes, we offer companies a range of opportunities by reducing:
- operational overload, which takes time and resources away from strategic activities;
- frequent errors, often caused by the lack of clear and structured procedures;
- long times, eliminating operational slowdowns and bottlenecks;
- high personnel costs, avoiding maintaining resources dedicated to non-core micro-activities;
- the lack of structured oversight, ensuring continuous control and traceability of flows;
- data disorganization, ensuring timely archiving, updating, and verification.
A team of qualified professionals will be able to ensure quality, precision and regulatory compliance in every activity managed.
Our services
Find out how we can help your business with tailor-made services.
Why Outsource with Outsourcing Group
Discover how we can optimize your business processes and increase efficiency.
Operational Cost Reduction
By outsourcing, the company eliminates fixed costs (personnel, training, software, infrastructure, workstations, shifts) and turns them into variable costs, paying only for what it uses.
Efficiency and Professional Quality
Every process is managed by already trained personnel. The service is scalable based on operational peaks. This allows the company to raise service quality while eliminating errors, delays, and internal inefficiencies.
Total Focus on Core Business
By delegating Digital Back Office & Contact Center, the company frees up time and resources for what truly drives business growth.
Trust a Reliable Operational Partner
Discover how Outsourcing Group can free you from digital bureaucracy and guarantee compliance and quality.
Contact us for a personalized consultation.
Frequently Asked Questions
What are the main benefits of outsourcing digital services?
Outsourcing allows you to reduce operational costs, access specialized skills, ensure constant regulatory compliance, and quickly scale resources according to business needs, without investments in infrastructure or internal training.
How long does it take to activate outsourcing services?
It depends on the project's complexity. For standard services such as data management or contact center, activation can happen within 2-4 weeks. For more complex projects requiring administrative process customization or document integration, it can extend to 4-6 weeks.
How do you differentiate from a simple external support service?
Unlike a traditional call center, Outsourcing Group operates as a true extension of your company's internal departments.
Our team is directly informed by the client on the procedures to manage - for example, SPID activation, digital signatures, or PEC - ensuring precise and consistent responses aligned with service standards.
In this way, we relieve the organization from complex operational activities, ensuring continuity, quality, and full adherence to business processes.
Are your services scalable based on our needs?
Absolutely yes. Scalability is one of the main advantages of outsourcing. We can increase or reduce dedicated resources quickly, adapting to seasonal peaks, new projects, or business variations, always guaranteeing the agreed service level.
Have more questions?
Click below to contact us and ask for any information you need.
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